The Enugu Electricity Distribution Company (EEDC) says it is investing in massive infrastructure, to improve customers’ accessibility and feedback within its area of operation in the South-East.
The Head, Customer Service, EEDC, Ijeoma Ogudebe, said this in Enugu on Monday while speaking to newsmen on the week-long activities meant to commemorate the 2022 Customer Service week (CSW).
It would be recalled that the CSW is a global event, which is celebrated annually within the first week of October, and it avails service-oriented organisations like EEDC the opportunity to appreciate their customers.
The theme for this year’s Customer Service Week, which holds from Monday, Oct. 3 to Friday, Oct., 7, is “Celebrate Service”.
According to Ogudebe, we are not perfect, and that informs why we are investing massively in nfrastructure that will make us accessible to our customers, to ensure they have enjoyable experience.
She said that the theme for this year’s commemoration reawakens the consciousness that great customer service remained a powerful tool for the growth and success of any business enterprise, as it emphasises customer affection through efficient service delivery.
The EEDC head of customers’ service said: “EEDC is using the occasion of the 2022 Customer Service week (CSW) to celebrate its esteemed customers, appreciate them for their support and cooperation over the years.
“Special programmes have been lined up for the week, to appreciate both customers and staff, who have consistently distinguished themselves in the area of customer service.
“Ordinarily, our CSW programmes would have commenced today, but for the Monday Independence Day holiday, we are now starting on Tuesday; to wrap it up in grand style on Saturday, Oct. 8, with a health walk.
“Highlight of the event will include: cutting of the CSW cake, standing ovation for our customers and light refreshment, top management attending to walk-in customers, school visitation, customer engagement/enlightenment, recognition of customer-centric staff, etc.”
Ogudebe noted that customers remained the reason the EEDC is in business; “without them, there’s no us”.
According to her, that is why we are using the occasion of the 2022 CSW, to say a very ‘Big Thank’ you to them, for their support.
“We are consistently working at improving our processes, seeking diverse ways to better our service delivery, and continue to put smiles on their faces.
“Our 24/7 call centre, where customers can call and make enquiries or lodge complaints is still very much active, and we have recruited and expanded our agents to make the experience hitch free.
“Customers can also send us SMS/WhatsApp via 0815 082 6060 or 0815 082 6061, or better still, send us email through: firstname.lastname@example.org,” she said.
She said that well trained customer service representative of the agency were still there to attend to customers at EEDC’s over 147 Service Centres and our 16 District Offices across our franchise area within the entire South-East.
“Our utmost desire is to ensure that our customers are happy with the quality of services we offer them, and we won’t rest until that is achieved,” she assured.